1. Scope of Application

These general terms and conditions (GTC) apply to all business relationships between customers and Glacier Sport ski and hike GmbH.

2. Renting

Upon renting equipment in our shop locally or via one of our ski rental portals, Skirentalresorts or INTERSPORT Rent, a contract comes into force between the customer and Glacier Sport ski and hike GmbH. Personal information that you provide in the shop or on this website is processed and used in accordance with applicable national and European data protection legislation, in order to process the rental or your inquiries and online reservations. Glacier Sport ski and hike GmbH, Skirentalresorts, and INTERSPORT Rent will maintain the privacy of your data in all respects, and will not sell, rent, or otherwise make it available to third parties.

2.1 The customer confirms completion of the reservation/rental of the rental equipment, and the accuracy of the personal data that is used for adequate binding adjustment. It is prohibited to modify them arbitrarily.

2.2 The equipment can be picked up on the day before the first rental day from 16:00 onwards, and can be returned either at the end of the last rental day or the next day before 10:00. Each return after 10:00 entails an invoicing of an additional day in accordance with the respective rates.

2.3 Insurance:
Damage from wear and tear caused by normal, appropriate use on the designated and open slopes/trails is included in the rental price. For a fee of 10% of the rental price, the customer can take out insurance for lost and stolen (with police report) rental items, and for ski breakage. This excludes damage caused by careless, improper, and grossly negligent usage!
The rentee must independently pay for personal insurance such as liability or accident, etc.

2.4 Free exchange of skis in the same rental category. A category change is possible at any time subject to availability and with surcharge as per the price list. When changing to a lower category there will be no reduction in price.

2.4a The customer must generally pay for rental equipment in advance for the time period he or she has reserved.

2.4b Cancellation
Cancellation is possible exclusively due to illness, accident (with medical report), or other serious reasons (e.g. death of a close relative or travelling family member). The cancellation shall be made and justified in writing. There will be a cancellation charge for the cancellation of a reservation/payment in the amount of CHF 25 per person for whom something has been reserved. The difference between the amount already paid and the cancellation charge will be refunded to the rentee immediately. No rental price refund will be granted if the rented equipment is returned by the rentee late, or if it cannot be received for whatever reason. The same applies if the rentee returns the equipment to the renter early.

Adverse weather conditions or other hindrances that are not in our power do not constitute grounds for cancellation. Customer injury or illness during the rental period is valid with the submission of a medical certificate in accordance with the following provisions: a) a refund of the rental price is only possible if the rented equipment is returned to the renter immediately after the onset of illness/injury. b) If point a) is fulfilled, the overpaid rental price will be reimbursed from the date of issue of the above-mentioned medical certificate. Without medical certificate no refund is possible. c) As soon as we have knowledge of the illness/injury and points a) and b) are satisfied, the overpaid rental price will be refunded.

2.5 All disputes arising out of, in connection with, or in relation to reservations or rental, or the use of equipment in the context of this reservation, are exclusively subject to the national courts of Switzerland.

The prices include 7,7% VAT.

3. Sales

Our online offer does not include the sale of goods. Sale takes place only in our stores in Zermatt.

3.1 Warranty, Limitation of Liability
Swiss law exclusively applies. Your warranty claims are initially limited to free provision of solutions (repair or replacement according to consumer choice). If there is a failure to provide a solution, you have your choice of a reduction to the purchase price or cancellation of the contract.

3.2 Complaints
The buyer can make a complaint after purchase of the goods. The Glacier Sport ski and hike GmbH undertakes to replace faulty goods for the buyer, or to refund the purchase price. The buyer must provide the defective goods to Glacier Sport ski and hike GmbH in unused condition.

4. Legal Disclaimers

4.1 Liability disclaimer
Glacier Sport ski and hike GmbH checks and updates the information on its website regularly. Despite careful controls of the content, we are not liable nor do we guarantee the accuracy or quality of the online information or for it being complete or up-to-date. The conditions for use apply for all content on the website and for all subdomains belonging to this domain.

4.2 Glacier Sport ski and hike GmbH is not liable for the content of external websites that are referenced using hyperlinks. This also applies for all entries by third parties in guest books, discussion forums, bulletin boards and mailing lists set up by the website operator. Solely the operators of the linked websites are liable for the content of those sites. Linked sites are called up at one’s own risk.

4.3 Data Security
When you provide us with personal data, we generally use it to respond to your concerns. Personal data will only be given to third parties when necessary for invoicing purposes, for rental processing, or if the Glacier Sport ski and hike GmbH is legally obliged to disclose it. However, the transmission of confidential information via email is at your own risk.
The customer has a right to be informed of, and the right to correction, blocking, and deletion of stored data. If you have further questions regarding the use of your personal data, please write an email to:

4.4 Copyright:
The content on these pages are protected by copyright. Image material, graphics, texts, sound documents, film and video excerpts to other electronic or printed media and publications may not be reproduced, changed, transmitted, distributed, saved, copied or republished without written consent from Glacier Sport ski and hike GmbH. The use of the material provided is solely permitted for non-commercial purposes.

Copyright © 2012-2023 Glacier Sport ski and hike GmbH. All rights reserved


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Continuously open from:
Monday-Sunday: 8.30 am – 6.30 pm
(also open on holidays)

Shop is closed: May

Glacier-Sport-Customer Service:
Tel: +41 (0)27 968 13 00

© Glacier Sport ski and hike GmbH. All rights reserved.

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